Terms of Sales

Article 1 : this contract is intended for the exclusive use of the reservation of stays in approved guest houses by the competent departmental or interdepartmental antenna on behalf of the National Federation of Gîtes de France.

In no case shall the National Federation of Gîtes de France be held liable in the event of the use of its contracts by third parties or for non-tourist purposes.

The best welcome will be reserved for the hosts. The owner undertakes to personally welcome them with all the attentions necessary to facilitate their stay and knowledge of the region.

Article 2 – length of stay: the signatory client of this contract concluded for a fixed period may not under any circumstances claim any right to remain in the premises.

Article 3 – conclusion of the contract: the reservation becomes effective as soon as the customer has sent the owner a deposit of 25% of the total amount of the price of the stay with a minimum one night per room selected and a copy of the contract signed before the date indicated on the front. The second copy of the contract is to be kept by the customer. The prices are understood to include all charges included according to the description sheet, excluding tourist tax.

Article 4 – absence of withdrawal: for reservations made by post, telephone or Internet, the customer does not benefit from the withdrawal period, in accordance with article L121-20-4 of the consumer code relating in particular to the provision of accommodation services provided on a date or according to a determined periodicity.

Article 5 – cancellation by the customer: any cancellation must be notified by letter, or fax addressed to the owner.

a) Cancellation before the start of the stay: if the cancellation occurs more than 24 hours before the start of the stay, the deposit remains with the owner.

If the cancellation occurs less than 24 hours before the start of the stay, the deposit remains with the owner who will also request payment of the balance of the price of the stay.

b) If the client does not appear before 7 p.m. on the day scheduled for the start of the stay, this contract becomes void and the owner can dispose of his guest rooms. The deposit remains with the owner who reserves the right to claim the balance of the price of the stay.

c) In the event of a shortened stay, the price corresponding to the initial stay remains fully acquired by the owner.

Additional services not used will be reimbursed.

Article 6 – cancellation by the owner: when before the start of the stay, the owner cancels this stay, he must inform the customer by registered letter with acknowledgment of receipt.

The client, without prejudging recourse for compensation for any damage suffered, will be reimbursed immediately for the sums paid. He will also receive compensation at least equal to the penalty he would have borne if the cancellation had been made by him on that date.

Article 7 – arrival: the client must present himself on the specified day and at the times mentioned in this contract. In the event of late or delayed arrival, the client must notify the owner.

Article 8 – payment of the balance: the balance is payable on arrival at the owner.

Consumption and additional services not mentioned in this contract will be paid at the end of the stay to the owner.

Article 9 – tourist tax: the tourist tax is a local tax that the customer must pay to the owner who then transfers it to the Treasury.

Article 10 – use of the premises: the client must respect the peaceful nature of the premises and make use of it in accordance with their destination. He undertakes to make the rooms in good condition.

Article 11 – capacity: this contract is established for a specific number of people. If the number of customers exceeds this number, the owner is able to refuse additional customers.

This refusal can in no case be considered as a modification or a breach of the contract on the initiative of the owner, so that in case of departure of a number of customers greater than those refused, no refund can be considered.

Article 12 – animals: this contract specifies whether or not the client can stay with a pet. In the event of non-compliance with this clause by the client, the owner may refuse the animals.

This refusal can in no case be considered as a modification or breach of the contract on the initiative of the owner, so that in case of departure of the customer, no refund can be considered.

Article 13 – disputes: any complaint relating to the inventory of fixtures must be submitted to the departmental or interdepartmental antenna of Gîtes de France within 3 days of the date of beginning of the stay.

Any other complaint relating to a stay must be sent by letter, as soon as possible to the departmental office of Gîtes de France, competent to issue a proposal in favor of an amicable agreement.

These provisions do not prejudge any legal actions brought by the customer or by the owner.